Sollid Solutions ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have. It applies to sollidsolutions.com.au and any related services we provide.

1. Who we are

Sollid Solutions is an owner-operated earthmoving, drafting, and steel fabrication business based on the Gold Coast, Queensland, Australia (ABN 88 377 919 690). You can contact us at info@sollidsolutions.com.au or on 0487 193 085.

2. Information we collect

We only collect information you choose to give us, or that's needed for us to quote and deliver work. This includes:

Your name, phone number and email address when you contact us, request a quote, or send a message via our chat widget.
Your project address and details (site photos, descriptions, measurements) when you ask for a quote or estimate.
Any messages, files, or notes you send us via forms, email, SMS, or chat.
Basic analytics about how visitors use our website (pages viewed, device type, approximate location), collected via cookies and tools like Google Analytics and the Meta (Facebook) Pixel.

3. How we use your information

To respond to your enquiry and prepare a quote.
To schedule, deliver, and invoice the work you've engaged us for.
To keep you updated about your job (calls, SMS, email).
To improve our website, services, and advertising.
To meet our legal, accounting, and tax obligations.

We do not sell your personal information. We do not share it with third parties for their own marketing.

4. Who we share information with

We share information only with trusted providers that help us run our business, including:

Our CRM and communications platform (LeadConnector / HighLevel) for managing leads, chat, SMS, and email.
Email delivery services (e.g. Resend) for transactional emails.
Cloud hosting and analytics providers (e.g. Replit, Google, Meta) for running the website and understanding traffic.
Our accountant, bookkeeper, and government agencies where required by law.

These providers may store data outside Australia. We use providers that apply appropriate security and privacy standards.

5. Cookies & tracking

Our site uses cookies and similar technologies (including Google Tag Manager, Google Analytics, and the Meta Pixel) to understand how visitors use the site and to show relevant ads. You can disable cookies in your browser settings; some parts of the site may not work properly if you do.

6. How we store and protect data

We store data with reputable cloud providers and use industry-standard security (encryption in transit, restricted access, strong passwords). No system is 100% secure, but we take reasonable steps to protect information we hold.

7. Your rights

You can ask us to access, correct, or delete the personal information we hold about you, or opt out of marketing messages at any time, by emailing info@sollidsolutions.com.au. We'll respond within a reasonable timeframe.

8. Complaints

If you have a concern about how we've handled your information, please contact us first so we can try to resolve it. You can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent change. Continuing to use our website or services after a change means you accept the updated policy.

Privacy Policy